The higher tiers offer advanced voice recording features, workforce management and performance management, which can help your team improve customer experience. Omnichannel support isn’t available on the low-tier plan but you do get skills-based routing, a click-to-call feature for quick calling, real-time reporting and integrations. There are four plans from which you can choose: Essentials, Standard, Premium and Ultimate. These basic features make RingCentral an ideal solution for almost any small business, whether you’re providing support for a software, retail or services company. ![]() It includes inbound and outbound calls, omnichannel support and ticket management. RingCentral Contact Center combines a variety of helpful features to let you run a call center for any growing business. The midtier and top-tier plans offer more features, including a self-service customer portal, IVR routing and custom dashboards. For example, the lowest-priced plan only lets you post one article to your help center, and you can only offer up to 50 answers with your auto-attendant. The limiting factor of each Zendesk plan is in how much you’re allowed to do with certain features. ![]()
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